Refund and cancellation policy

Our products are digital files delivered after payment. We do not offer subscriptions, free trials or recurring charges. You can change or abandon an order before payment. After payment, cancellation, withdrawal and refunds work as described below.

1. Cancelling an order

Before payment. You may remove products from the cart, change your details or leave checkout at any time before payment. No order is placed and nothing is charged until payment succeeds.

After payment. We begin digital delivery promptly after payment confirmation, so an ordinary cancellation is not possible once delivery has started. If you have not started downloading a product, you may still request a refund within 14 days as described in section 3. EU and EEA consumers also have the withdrawal rights described in section 8 of our terms of use.

There are no subscription renewals, minimum terms, free-trial conversions, pre-orders or recurring product charges on WordMakePress.

2. Four cases we always refund

1. Duplicate purchase. You bought the same product more than once. We refund the extra purchase.
2. Faulty or not as described. The files are faulty, or materially different from the product description, and our support team can't fix the problem within 5 business days.
3. Can't access or download. You couldn't access or download the product, and our support team can't fix the problem.
4. Doesn't work with supported software. The product doesn't work with software listed as supported on its product page.

3. Products you haven't downloaded

If you haven't downloaded a product yet, you can get a refund on request within 14 days of purchase. You don't need to give a reason.

A product counts as downloaded once you start a download of it, whether from the order confirmation page, the links in your email or your account.

If you're a consumer in the EU or EEA, this is also how your legal right of withdrawal works for our products: it lasts 14 days and ends when you start a download. Section 8 of our terms of use explains it in full.

4. After you've downloaded

Once you've downloaded a product, the purchase is final unless one of the four cases in section 2 applies.

5. How to ask for a refund

Email support@wordmakepress.com within 14 days of purchase and include:

• your order number (you'll find it in your order confirmation email);
• the product you'd like refunded;
• what went wrong, if anything: for example, the software and version you used, any error message, or a screenshot.

We acknowledge or reply to the request within one business day. If the problem is a faulty file or an access issue, we'll try to fix it first, for example by sending a corrected file or a new download link. If we can't fix a faulty file within 5 business days, or can't fix an access problem, we refund you.

6. How refunds are paid

Approved refunds go back to your original payment method. We refund what you paid for the product, including any tax charged on it. We do not charge a refund or cancellation fee. We submit an approved refund without undue delay; after that, banks and card issuers usually take 5–10 business days to show it on the statement.

7. After a refund

When a product is refunded, your license for it ends. You must stop using the product and delete all copies of its files.

8. Complaints and payment disputes

If a charge is unfamiliar, first check whether WORDMAKEPRESS appears on the statement and whether someone authorized to use the payment method placed the order. Then email support@wordmakepress.com with the charge date, amount, order email and order number if available. Do not send a full card number or security code.

For a complaint about delivery, product quality, billing or a refused refund, send the same information and explain the outcome you want. We reply within one business day and investigate using the order, delivery and support records.

Contacting us first is usually the quickest way to correct an error, but this policy does not take away any right to contact your card issuer, payment provider, consumer authority or court.

9. Your legal rights

This policy comes on top of your legal rights. If you're a consumer, the law where you live may give you further rights when digital content is faulty or not as described, and nothing in this policy limits them.

Questions about a refund? Email support@wordmakepress.com.